Política de reembolso
Return & Repair Policy
El Salvador
At HANDMA, each piece is carefully handcrafted with attention to detail and high-quality standards. Due to the handmade nature of our products, returns or repairs are only accepted in cases of manufacturing defects.
Returns or exchanges are eligible only if:
- Any metallic hardware, clasp, chain, or accessory is damaged due to a manufacturing defect.
- Any stitching or woven detail comes undone without evidence of misuse or improper handling.
- The issue occurs within the first 30 days after delivery.
Returns or exchanges are not accepted for:
- Stains or discoloration
- Damage caused by misuse or improper handling
- Normal wear and tear
- Modifications made by third parties
HANDMA does not offer monetary refunds. Approved cases qualify only for:
- Product replacement
- Repair service at no additional cost
The evaluation and repair/replacement process may take up to 15 business days.
To request assistance, customers must contact us immediately through our official email address handmasv@gmail.com or phone number and provide photos and details of the issue.
International Orders
For international purchases, HANDMA does not accept returns or exchanges.
However, if a product arrives with a verified manufacturing defect or damage, our team will evaluate the case individually. Depending on the type and severity of the issue, a partial refund of the product value may be offered.
Customers must contact us immediately after receiving the order and provide photos and evidence of the damage for evaluation.